Refund policy
Last updated 18 October 2026
We want you to be happy with RestaurantOS. If something is wrong, contact us first: we will try to fix it.
Requesting a refund
Sign in to My account on the license site and request a refund for the license, or email hello@myhumannetwork.com with your license key.
How it works
- Each request is reviewed by us and answered by email.
- An approved refund is returned to the original payment method through the payment provider. Timing depends on your bank or provider.
- A refunded license is revoked, and RestaurantOS stops working on its installations.
- Refunds for renewals, upgrades and installation services are handled the same way.
Statutory consumer rights that apply in your country are not affected by this policy.